Terms & Conditions
GetOutFun General Terms & Conditions
1. GENERAL TERMS & CONDITIONS
1.1 All GetOutFun escape games in Prague are operated by City Street Games s.r.o., with its registered office at Kaprova 42/14, Staré Město, 110 00 Prague 1, Company ID: 06555683 (hereinafter referred to as the “Company”). Any legal and other relationships arising from this are governed by these General Terms & Conditions (“GTC”) and the laws of the Czech Republic. Any disputes arising from these legal or other relationships shall be resolved before the general courts of the Czech Republic.
1.2 The Company reserves the right to change and/or update the wording of these GTC by publishing the current version on the Company’s website www.getoutfun.cz.
2. SAFETY RULES
2.1 A necessary condition for participation in any escape game operated by the Company is unconditional compliance with all safety and operational rules by all participants who enter into a contractual relationship with the Company through the use of the application (“Participant”).
2.2 The Participant takes part in the escape game at their own risk and responsibility.
2.3 Escape games operated by the Company contain suspenseful and, to a certain extent, stressful or frightening elements and situations. These elements and situations are part of the game and its story, and no Participant will be placed in any truly dangerous situation during the escape game.
2.4 If any Participant has problems with any type of heart disease or a similar medical condition, they should consider their participation in the game with regard to their health condition and possible resulting complications. In all cases, each Participant takes part in the escape game based on their own decision and at their own risk.
2.5 The Participant undertakes not to damage the property of third parties. The Company is not liable for damage to the property of the Participant or third parties.
3. BUSINESS RULES
3.1 Any admission prices listed on the Company’s website or at the Company’s business premises are final, including any applicable value added tax. Admission prices for escape games may vary depending on the date, selected game, specific time of the game, and number of participants. The specific price is listed in the reservation system on the Company’s website and is available for inspection at the Company’s business premises. Admission may be paid in cash or by payment card, but always before the start of the relevant escape game.
3.2 Group reservations or special team-building/corporate events are welcome and may be subject to discounted price offers. For more information, please contact the Company. A purchased game has unlimited validity. The Participant is required to extend the validity of the purchased game within 1 year by notification through the application or in writing. Validity is always extended by 1 year.
3.3 Participation in the escape game is not recommended for persons under 10 years of age. Participants younger than 15 years must be accompanied throughout the entire game by a parent or another adult representative of the minor Participant.
3.4 The Company reserves the right to cancel any game at any time with a full refund of the price paid by the Participant.
4. RULES FOR MAKING AUDIOVISUAL RECORDINGS
4.1 The Participant may not make any audiovisual, audio, or similar recordings during the game, except for taking photographs in a reasonable amount for personal purposes. In the event of a breach of this obligation, the parties agree on a contractual penalty of CZK 100,000.
5. GIFT VOUCHERS
5.1 Gift vouchers issued and sold by the Company are bearer vouchers within the meaning of Section 1939 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”). By entering the gift voucher on the website or in the application, the holder is entitled to participate in one escape game of their choice together with selected persons, but not exceeding a total of 6 persons.
5.2 Unless otherwise stated on the gift voucher, the gift voucher is valid for six months from the date of issue.
5.3 Prices of gift vouchers may vary by branch and over time. Therefore, if the price of the purchased gift voucher exceeds the price of the escape game selected by the holder, any price difference will not be refunded to the voucher holder. Likewise, if the value of the gift voucher is lower than the price of the selected escape game, the voucher holder is not required to pay the price difference.
5.4 A gift voucher cannot be combined with any other discounts or promotions announced by the Company or individually offered by any of its branches.
5.5 Discount vouchers cannot be combined.
6. PERSONAL DATA PROCESSING
6.1 Any personal data of clients and participants of escape games operated by the Company are carefully stored and secured in the Company’s data archives in accordance with applicable legal regulations, in particular Act No. 101/2000 Coll., on the Protection of Personal Data. The Participant consents to the processing of their personal data to the extent provided in the application and to the extent the application is allowed to obtain personal data through the granting of the relevant permission. Any personal data obtained by the Company may be used only for the needs of the Company and partner third parties.
7. LIMITATION OF LIABILITY
7.1 All information and data listed on the Company’s website are for informational and promotional purposes only and do not contain any assurances or guarantees that could directly or indirectly arise from such data. Access to the Company’s website and the use of services and links listed on these pages are at the sole discretion and responsibility of the user.
7.2 In providing its services, the Company will make every effort to meet the expectations and wishes of its clients. In any case, however, the Company shall not be liable for outages or inability to provide its services and fulfill its obligations in cases of “force majeure” or actions of third parties that the Company could not have expected or reasonably prevented.
7.3 The Company is not responsible for any errors, typos, or inaccuracies that may appear in information and materials published on the Company’s website or application. The Company shall also not be liable for any delays or outages of the website or application caused by cases of “force majeure”, as well as telecommunications service outages, IT network outages, or related matters.
7.4 The Company’s website or application may contain links to resources and information of third parties and their websites. These links may be used at the free discretion of users of the Company’s website, but under no circumstances do they imply any approval or opinion of the Company regarding the content of such websites, or any other information, advertising banners, or links used on such third-party websites.
7.5 The Company’s website uses cookies for the purpose of storing certain user data. Cookies are small text files used on the Internet to recognize visitors, simplify access to and use of websites, monitor user preferences and commands, and collect information that enables improvement of the Company’s website content. By completing the reservation form, the user consents to the use of cookies on the website.
7.6 The Company is not liable for any damage, lost profit, or costs incurred in connection with the use of the Company’s website or application and/or the temporary inability to use them.
7.7 The Company is not liable for the operation and any outages or limitations of banking systems serving payment systems and payment gateways connected to the Company’s reservation system.
7.8 In any case where the Company becomes liable to the Participant, the amount of liability is limited to the amount of the admission fee paid by the Participant for the use of services offered by the Company.
8. COMPLAINT PROCEDURE AND WARRANTY INFORMATION
8.1 The Company is responsible to the Participant for the functionality of the escape game. The Company is not responsible for the functionality of the phone, tablet, or other hardware device on which the game is accessed.
8.2 The Participant has the right to file a complaint with the Company, either in person or in writing at the Company’s registered office address.
8.3 The Participant does not have the right to file a complaint regarding a defect that was already complained about in the past if a reasonable discount from the purchase price was provided for it.
8.4 The warranty period for the Participant is 2 years from the date of purchase.
8.5 The Participant is required to file a complaint regarding the escape game without undue delay after discovering that the escape game has a defect.
8.6 The Company is required to decide on the complaint without undue delay, but no later than within 30 days of its submission. The period for handling the complaint begins at the moment the complaint is filed.
8.7 If the complaint is recognized as justified, the Participant has the right to reimbursement of reasonably incurred costs associated with filing the complaint.
8.8 In the case of a defect that constitutes a minor breach of contract, regardless of whether the defect is removable or non-removable, the Participant is entitled to the removal of the defect or a reasonable discount from the purchase price.
8.9 The warranty period is extended by the period from filing the complaint until its resolution, or until the time when the Participant was required to collect the item or it was made electronically available to them. If the goods or part of them are replaced, the Company’s liability applies as if it were the purchase of new goods or a new part thereof.
8.10 If it is not possible to track the status of the complaint online, the Company undertakes to inform the Participant about the resolution of the complaint according to their request by email or SMS.
8.11 To file a complaint, it is necessary to provide, in writing, the Participant’s identification details, the date and time of the payment made, the preferred method of complaint resolution, and the bank account number for providing payment.
9. WITHDRAWAL FROM THE CONTRACT
9.1 The Participant may withdraw from the contract within 14 days of receiving the goods or the last part of the delivery.
9.2 The Participant is also entitled to withdraw from the contract at any time before the delivery of the goods.
9.3 The Participant shall send or deliver the withdrawal from the contract to the Company within the 14-day period. The Participant does not have to state the reason for withdrawing from the contract.
9.4 The Company is required to return to the Participant an amount fully corresponding to the price of the goods and the paid costs of delivery within 14 days of withdrawal from the contract. For this purpose, the Participant is required to provide a bank account number for receiving the payment.
9.5 Exceptions: The right to withdraw from the contract cannot be exercised for contracts for the delivery of digital content that was not delivered on a physical medium, or for contracts for the provision of services, in both cases provided that performance began with the Participant’s prior express consent before the expiry of the withdrawal period. Consent to these terms is considered the Participant’s express consent to performance.
9.6 The provision of an escape game through a mobile application is considered a contract for the delivery of digital content not delivered on a physical medium. By agreeing to these rules and conditions, the Participant consents to the delivery of digital content not delivered on a physical medium.
9.7 The Company is entitled to withdraw from the contract at any time before delivery of the goods if, for reasons on the part of third parties, it is objectively unable to deliver the goods to the Participant within a period reasonable under the circumstances and/or if it becomes apparent that the Participant has previously breached a contract concluded with the seller.
9.8 The Company reserves the right to withdraw from the purchase contract if the Participant does not accept the ordered goods or in the event of an obvious writing error, for example an incorrectly stated price that is clearly different from the usual price for that type of goods. The Company is entitled to withdraw only by means of a notice delivered to the Participant at least in the same form as the confirmation of the received order was sent, and within 14 days of withdrawal from the contract the Company is required to return the received funds.
9.9 To withdraw from the contract, it is necessary to provide, in writing, the Participant’s identification details, the date and time of the payment made, and the bank account number for providing payment. These terms become effective on 1 December 2018.